All shipping is done via UPS Ground unless otherwise specified by the customer.  Shipping is calculated at the time the order  is packaged and weighed.

DOMESTIC SHIPPING SERVICES

UPS Next Business Day Air

► Available in all 50 states and Puerto Rico for orders placed by 10:00 am - Eastern Standard Time.

► No P.O. Boxes

► Guaranteed delivery by the end of next business day from the date shipped - depending on location.

► Delivery by 1:30 pm on Saturday.

► Allow one additional day for Hawaii and Alaska.

► To check availability for your ZIP code, please call UPS at 1.800.742.5877

 UPS  2nd Business Day Select

► Available in all 50 states and Puerto Rico for orders placed by 10:00 am - Eastern Standard Time.

► No P.O. Boxes

► Guaranteed delivery by the end of the second business day from the date shipped.

UPS 3rd Business Day Select

► Available in all 48 contiguous states for orders placed by 10:00 am - Eastern Standard Time.

► No P.O. Boxes

► Delivery within 3 business days from the date shipped.

UPS Ground

► Available in all 48 contiguous states.

► No P.O. Boxes

► Delivery in three to seven business days depending on location.

INSURANCE

Each shipment is automatically insured for up to $100 at absolutely no cost to the customer.  For each additional $100 it is only $0.35 extra.  
 
TRACK YOUR PACKAGE

After your order has been shipped, you will receive a phone call or email with your total and tracking number.

UPS – track your package at UPS Package Tracking

You may also track your package by calling the UPS Customer Service line at 1.800.742.5877

 DAMAGES

 
HOW TO RETURN OR EXCHANGE:

Incomplete, Incorrect, or Defective

If your order arrives with merchandise that is incorrect, missing, or defective, please contact our Customer Service toll-free at 1-866-208-1339 within 5 business days of confirmed delivery of your merchandise. Incorrect or missing items must be reported within 3 business days of delivery, so that your claim may be processed and approved in a timely manner. Merchandise that is found to be defective may be repaired or exchanged, please contact our Customer Service as soon as possible for additional details.
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Merchandise should be returned via a pre-paid, insured, and traceable method to ensure a safe and documented delivery. Return packages will be processed within 3 business days and customer will be contacted.

Refusals and Non-Deliverables

Customer is responsible for any customs and duties that are applicable to the order. These are processed and calculated by the customs brokerage upon entrance into any country other than the USA. The charges are payable upon delivery. Refusal of these charges will result in the package being returned to Sahara Smoke Co. at an additional shipping rate that will be billed to the customer.

Incorrect addresses may also result in return packages. If customer decides to have the package reshipped to a deliverable address, the applicable shipping charges will be billed again. If customer decides to decline reshipment, the order will be restocked and customer will receive a refund of the purchase price of the merchandise, less the shipping charges and a 10% restocking fee.