All shipping is done via FedEx Ground unless otherwise specified by the customer.  Shipping is calculated at the time the order  is packaged and weighed.

DOMESTIC SHIPPING SERVICES

FedEx First Overnight

•  Available throughout all states except Hawaii and Alaska. Orders must be placed by 2:00pm EST.
•  No P.O. Boxes
•  Next-business-day delivery by 10:00am EST.

FedEx  2nd Business Day

•  Available in all 50 states for orders placed by 2:00pm EST.
•  No P.O. Boxes
•  By 4:30 p.m. EST in 2 business days to most areas. Delivery to some rural areas of Alaska and Hawaii in 3 business days.

FedEx 3rd Business Day

•  Available in all 48 contiguous states for orders placed by 2:00pm EST.
•  No P.O. Boxes
•  Delivery within 3 business days from the date shipped.

FedEx Ground

•  Available in all 50 states.
•  No P.O. Boxes
•  1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii.
Tuesday–Friday. Delivery is between 9 a.m. and 8 p.m.

 UPS Ground Shipping Times

TRACK YOUR PACKAGE

After your order has been shipped, you will receive a phone call or email with your total and tracking number.
You may track your package by calling the FedEx Customer Service line at 1.800.463.3339

DAMAGES

Any and all damages or discrepancies must be reported within 3 business days of receipt of package.  Please call our customer service toll free from within the US and Canada at 1.866.208.1339 or internationally at 1.912.871.8219.  For damages, please retain all original packaging and all package contents for seven business days from the filing date for FedEx inspection and we'll get any necessary replacements out to you immediately.

 
HOW TO RETURN OR EXCHANGE

INCOMPLETE, INCORRECT, OR DEFECTIVE

If your order arrives with merchandise that is incorrect, missing, or defective, please contact our Customer Service toll-free at 1-866-208-1339 within 5 business days of confirmed delivery of your merchandise. Incorrect or missing items must be reported within 3 business days of delivery, so that your claim may be processed and approved in a timely manner. Merchandise that is found to be defective may be repaired or exchanged, please contact our Customer Service as soon as possible for additional details.

Merchandise should be returned via a pre-paid, insured, and traceable method to ensure a safe and documented delivery. Return packages will be processed within 3 business days and customer will be contacted.

REFUSALS & NON-DELIVERABLES

Customer is responsible for any customs and duties that are applicable to the order. These are processed and calculated by the customs brokerage upon entrance into any country other than the USA. The charges are payable upon delivery. Refusal of these charges will result in the package being returned to Sahara Smoke Co. at an additional shipping rate that will be billed to the customer.

Incorrect addresses may also result in return packages. If customer decides to have the package reshipped to a deliverable address, the applicable shipping charges will be billed again. If customer decides to decline reshipment, the order will be restocked and customer will receive a refund of the purchase price of the merchandise, less the shipping charges and a 10% restocking fee.